Terms & Conditions

Welcome to www.chithrakoota.com (“Website”), operated by Chithrakoota Foods (“Company”, “we”, “us”, or “our”).
By accessing or using this Website, you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with these terms, you should not use this Website.

1. Use of the Website

You must be at least 18 years old to access or use this Website.
You agree to use the Website only for lawful purposes and in a manner that does not violate any applicable law or regulation.
You shall not attempt to disrupt, hack, damage, or modify the Website or its functionality.

2. Products & Services

Chithrakoota Foods offers food products (packaged foods, snacks, blends, etc.) as described on the Website.
All product descriptions, images, pricing, and availability are subject to change at any time without prior notice.
We reserve the right to discontinue or modify any product at any time.

3. Pricing & Payment

All prices listed on the Website are in Indian Rupees (INR) unless specified otherwise.
We reserve the right to change pricing at any time.
Payment must be completed before the order is processed or shipped.
By providing your payment information, you represent that you are authorized to use the payment method.

4. Orders & Acceptance

Placing an order on the Website constitutes an offer to purchase the selected product(s).
We may accept or refuse any order at our sole discretion.
Order confirmation will be sent to the email or phone number provided at checkout.
In case of order cancellation due to stock issues, payment failure, or other reasons, we may contact you for alternatives or refund.

5. Shipping & Delivery

Shipping timelines displayed are only estimates; actual delivery may vary.
Delays caused by logistics partners, weather conditions, or unforeseen circumstances are not the responsibility of Chithrakoota Foods.
Once an order is shipped, tracking details will be shared (where applicable).
Risk of loss passes to the customer once the product is handed over to the courier.

6. Returns, Refunds & Cancellations

Due to the nature of food products, returns may be accepted only under specific conditions such as:
- damaged products
- wrong product delivered
- expired or compromised items
Proof in the form of photographs or videos may be required.
Cancellations must be made before dispatch. Once shipped, cancellation may not be possible.
Refunds will be processed within a reasonable time after verification.

7. Intellectual Property

All content on this Website—including logos, images, graphics, product packaging, text, and design—is the exclusive property of Chithrakoota Foods and is protected by copyright and trademark laws.
You may not copy, distribute, reproduce, or use any content without prior written permission from the Company.

8. User Accounts

Some sections of the Website may require creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate these Terms.

9. Third-Party Links

The Website may contain links to third-party sites. These are provided for convenience only.
Chithrakoota Foods does not endorse or take responsibility for the content, privacy practices, or services of any third-party websites.

10. Limitation of Liability

Chithrakoota Foods shall not be liable for any indirect, incidental, or consequential damages arising from:
- use of the Website
- inability to access the Website
- use of products purchased
Product results may vary from person to person, and we make no health or performance guarantees unless explicitly stated.

11. Indemnification

You agree to indemnify and hold harmless Chithrakoota Foods, its owners, employees, partners, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of the Website or violation of these Terms.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and safeguard your data.

13. Changes to Terms & Conditions

We may update or modify these Terms at any time without prior notice.
Continued use of the Website after such changes constitutes acceptance of the new Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in Kundapura, Karnataka.